ApolloDEX Terms & Conditions
Terms and conditions (the “Terms”) govern your access to and the use of www.ApolloDEX.io and/or the application ApolloDEX (“ApolloDEX”) or also referred herein as (“we” “us”) and the related products and services (the “Services”). Please read these Terms carefully, and contact us if you have any inquiry.
By accessing or using ApolloDEX and our Services, you agree to have read, understood and that you shall be bound by these Terms. Changes in these Terms. fee structure and/or any order limits will be notified by us via the ApolloDEX or by email. You agree to any of these changes by continuing to use ApolloDEX and our Services.
1. About ApolloDEX
1.1 ApolloDEX is a cryptocurrency trading platform with a strong focus on fast transactions, security of users, and privacy. It enables users to easily buy, sell and store cryptocurrencies with fiat currencies.
1.2 ApolloDEX is operated by Apollo Fintech Ltd., a private limited liability company registered at Unit 1411, 14/Floor, Cosco Tower, 183 Queen’s Road Central, Sheung Wan, Hong Kong.
2.1 You are required to register at ApolloDEX before you are allowed to use the Services. It is not possible nor allowed to use ApolloDEX anonymously. Therefore, we reserve the right to refuse the creation of a new account for any reason.
2.2 You are required to provide us with complete and accurate information about yourself. You are responsible for submitting correct account data and to update this information. We may ask you to provide proof of your identity and accompanying documents at any time. Any information provided by you will be verified by us. Unverified users have limited access to ApolloDEX features and Services and, most importantly, to deposit or withdraw any amounts.
2.3 You give us permission to do extra screening in addition to the requested information. This includes the review of publicly available information as well as consulting non-public databases for information concerning identification evidence.
3.1 ApolloDEX accounts are restricted to natural citizens of all the world except for citizens or residents of North Korea (Democratic People’s Republic of Korea) with a minimum age of 18 years old which are fully capable of independent (financial) decision making.
3.2 You may only create one account and it is not allowed to transfer an account to another person unless ApolloDEX has granted its prior written permission to do so.
3.3 You must keep your user name and password confidential at all times and must not allow others to use your account. You are responsible for all activity that occurs under your account, including any activity by authorized or unauthorized users. If you know or suspect that anyone knows your password, you must promptly change your password and notify us.
4. Use of ApolloDEX
4.1 You may not use ApolloDEX for any purpose other than the use of the Services. You are specifically prohibited from:
(a) using any data mining, robots or similar data gathering or extraction methods;
(b) registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any party for any Services if you are not expressly authorized by such party to do so; and
(c) using ApolloDEX other than for its intended purpose, including to defame, abuse, harass, threaten or otherwise violate the legal rights (such as rights of privacy) of others, and/or to publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.
4.2 Except as expressly permitted by us, you will not scrape, reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble ApolloDEX. Nor will you attempt to circumvent any of ApolloDEX’s technical measures or take any measures to interfere with or damage ApolloDEX. If you in any way discover a possible security flaw or software bug, you are obliged to notify us immediately without having any right to compensation unless ApolloDEX states otherwise.
5. Intellectual Property Rights
5.1 Apollo Fintech Ltd. is the owner (or the licensee) of all copyrights and intellectual property rights in ApolloDEX and in the material published on it. Those works are protected by copyright laws and international treaties. All such rights are reserved. We shall also own any data generated at or via ApolloDEX or the use of our Services. You must not use any part of the content on ApolloDEX for commercial purposes without obtaining a license to do so from us. No other use of the intellectual property is permitted than necessary to use the Services unless ApolloDEX has given its prior written consent.
5.2 We hereby grant you a limited, non-exclusive and non-sublicensable license to access and use our intellectual property rights for your personal use. Such license is subject to these Terms and does not permit (i) any resale of our materials, (ii) the distribution, public performance or public display of any materials; (iii) modifying or otherwise making any derivative uses of our materials, or any portion thereof; or (iv) any use of our materials for other than for their intended purposes. This license will automatically terminate if we suspend or terminate your access to the Services.
6.1 You are responsible for compliance with any applicable laws concerning, including but not limited to, the trade of cryptocurrencies, cryptocurrencies, crypto-assets and are expected to be aware of the legal status of cryptocurrencies in your country of residence. We are not required to provide information concerning the legal status of cryptocurrencies, or any other cryptocurrency asset.
6.2 Criminal acts and economic offenses such as money laundering and trading in not legitimately obtained cryptocurrencies are forbidden. When you are found to be violating laws or regulations, we are authorized to notify the authorities.
6.3 A user account will be blocked for the duration of an investigation into misuse of the account. We maintain the right to suspend any pending transactions for the duration of the investigation. If the legitimacy of a user and/or any transactions cannot be determined, your right to any outstanding funds may be lost.
6.4 We will comply with only with substantiated requests of authorities to provide user information. ApolloDEX will not comply with any unlawful and/or unsubstantiated requests for information or attempts to gather large quantities of undirected information from the authorities.
7.1 These Terms will apply to you until the termination of your account and the use of our Services. You may terminate your account at any time with immediate effect. ApolloDEX may at any time terminate your account with thirty (30) days’ written notice. We are also entitled to suspend or terminate your account and/or freeze funds upon the discovery of incorrectly submitted account data, illegal activities or any acts in breach of these Terms.
7.2 ApolloDEX may at any time decide to discontinue its Services, in which case all outstanding orders will be canceled. You will be given the reasonable opportunity to withdraw all funds in accordance with these Terms for a period of 3 months following receipt of such notice.
7.3 Upon termination of these Terms, clauses 5, 6, 13, 16 and 17 shall still survive the termination of these Terms.
8. Orders and transactions
8.1 ApolloDEX offers you the option to trade:
(i) fiat to cryptocurrencies,
(ii) cryptocurrencies to cryptocurrencies and
(iii) cryptocurrency to fiat.
Each of the above will be considered a transaction, for which certain restrictions may be in place. These restrictions can be changed by us at any time and will be published on ApolloDEX. All downward changes will be notified by us at least seven (7) days before such changes take place.
8.2 Submitting orders for transactions are only possible if you have sufficient funds. When you submit an order via ApolloDEX, you authorize us to execute a transaction in accordance with such an order. You acknowledge that we shall not act as your advisor, agent or otherwise and that any information provided to you shall not be considered or construed as an advice. You may only cancel an order if such order has not been executed by us yet.
8.3 Transactions may be automatically executed by ApolloDEX on the basis of your preferences and settings. You are responsible for all orders provided to ApolloDEX, for any executed transaction on the basis of your preferences and information provided by you. Once submitted, orders can be made final by ApolloDEX at any moment. Any erroneous instructions are your responsibility.
8.4 ApolloDEX is not responsible for any price fluctuations. Price fluctuations are fully dependent on supply and demand. We will provide you with an estimation of the current exchange rates, but you acknowledge that the final transaction may significantly differ from the shown estimation. This will be your own responsibility and transactions cannot be reverted.
8.5 We cannot guarantee the availability of sufficient supply and demand to fully or partially process an order.
8.6 ApolloDEX processes transactions in chronological order, based on the time of submission of the orders. The most favorable price will be searched for every order, based on the supply and demand at that time. We may at any time refuse to execute an order for a transaction.
8.7 Neither ApolloDEX nor the user have the right to revert a transaction, if no errors have occurred in processing of the transaction and if the transaction was done either through the API or directly from the account of the user.
9. Deposits and Withdrawals
9.1 Apollo Fintech Ltd. is responsible for managing all funds (fiat, APL, BTC, ETH and other cryptocurrencies) on behalf of ApolloDEX. Questions, complaints and/or suggestions can be addressed to ApolloDEX.
9.2 Any restrictions in relation to deposits and withdrawals are published on ApolloDEX. We reserve the right to amend these restrictions at any time. Unless in case of exceptional circumstances, we will provide you with seven (7) days’ notice if we lower the maximum amount that can be withdrawn from your account.
9.3 Deposits and withdrawals lower than the minimum fee will not be processed and will be charged as administrative costs for the full amount.
9.4 We have no influence on the processing speed of transfers and any deposits will be added to your balance as soon as payment is confirmed.
9.5 A cryptocurrency deposit will be added to the balance as soon as we have received sufficient verifications of the transaction. The speed of verifying transactions depends on the performance of the network.
9.6 We maintain the right to reject cryptocurrency deposits addresses and/or bank account numbers, after which you must no longer use these addresses and account numbers after having been notified.
10. Security measures
10.1 You are responsible at all times for using an account in a secure environment and in a secure manner. This means the internet connection, email account(s) and computers and other devices, on which ApolloDEX is used by the user, have to be secure at all times.
10.2 You have full responsibility for your passwords and all two-factor authentication data, which must be kept secret. We expect you to do your utmost best to prevent unauthorized parties from obtaining this data.
10.3 ApolloDEX will never ask you to provide authentication data (passwords and two-factor authentication) other than when logging in to your account. You must never respond to a request to provide this data, even if the request appears to originate from ApolloDEX.
10.4 If funds are stolen as a result of the user failing to comply with the security guidelines, or when this cannot be blamed on us for other reasons, the user has no right to any compensation.
10.5 Processed cryptocurrency transactions are definitive and irreversible. Submitting the correct address is your responsibility, even in the event an address is changed by malware.
10.6 In the event that you know or suspects your authentication data has been stolen or may be misused, the user must contact ApolloDEX immediately.
10.7 ApolloDEX warrants the availability of user funds on Stichting ApolloDEX to the maximum possible extent in the case of damages caused by careless handling by our employees or poor server and/or software security.
11.1 You acknowledge and agree that you will use our Services at your own risk.
11.2 ApolloDEX not supervised by the Hong Kong Monetary Authority for the Services it provides. You are aware of this fact and accept the accompanying risks.
11.3 You are aware of and take full responsibility for the accompanying risks of possessing and using cryptocurrencies. Among these risks are the lack of any guarantee of value, the preservation of value and the supervision by government agencies and/or financial authorities.
13. Fees and costs
13.1 All applicable fees will be shown on the ApolloDEX website. After submitting an order, deposit and/or withdraw, you agree that the fees, as shown on ApolloDEX at that time, will be deducted from the balance of your account. ApolloDEX maintains the right to change the fees at all times, provided that we will never change any fees after an order has been placed. Increases in withdrawal fees will be notified by ApolloDEX at least thirty (30) days in advance.
13.2 Fees can be charged in both cryptocurrencies and fiat. You may choose, where possible, how the fees are charged.
13.3 You are not entitled to interest on your funds.
14.1 The referring customer is obliged to successfully go through the identification process in order to be eligible for a referral payout.
14.2 The referred customer must have created an account after clicking a customer’s referral link. In the case of the referred having clicked multiple referral links of different referring customers his or her referral will be granted to the referring customer who’s link has been clicked last by the referred customer.
14.3 Referral rewards are only credited after referred customers have verified their account and traded a certain fiat amount worth of cryptocurrencies as defined in the applicable referral campaign. The funds have to be delivered to the account. The required amount of fiat denominated trading volume can be achieved cumulatively, meaning it can be achieved over multiple trades, and not necessarily through a single deposit or trade.
14.4 The referral reward will be paid in APL to both the referrer and referee at a conversion rate determined at the moment when the referee has executed the required amount of fiat worth of orders after signing up through the referral link of the referrer.
14.5 The conditions for referral campaigns and receiving a referral reward are subject to change and can be adjusted at any time by ApolloDEX without prior notice.
14.6 Duplicate, fake or fraudulent accounts, not adhering to ApolloDEX’s policies outlined in these terms and conditions, won’t count towards referral earnings. Duplicate or shared financials will cause disqualification.
14.7 ApolloDEX reserves the right to change the terms of the referral program at any time due to changing market conditions, risk of fraud, or any other reasons. By participating in the referral program you acknowledge that receiving payouts is by default not guaranteed by ApolloDEX and a potential payout is therefore in ApolloDEX’s full discretion.
14.8 ApolloDEX may suspend or terminate the referral campaign or a user’s ability to participate in it at any time for any reason.
14.9 Only residents of the supported countries are allowed to participate in the referral campaign.
14.10 If any provision in these terms are deemed invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of the remaining provisions.
15.1 Any complaints about ApolloDEX and its Services can be reported via support@ApolloDEX.io. Contact details can be found on the ApolloDEX website.
15.2 We may ask for additional clarification when complaints are insufficiently explained and/or substantiated. When you fail to respond to such request, we will consider the complaint as “not sent”.
15.3 Both ApolloDEX and the user shall cooperate to achieve a solution to the satisfaction of both parties.
16. Limitation of liability
16.1 ApolloDEX and the Services are provided by us on an “as is” basis without warranty of any kind.
16.2 In as far as allowed under applicable law, in no event shall ApolloDEX B.V., Apollo Fintech Ltd., their directors, advisors, employees or agents liable for any damages or losses in connection with or arising under the Terms or (the use of) the Services or ApolloDEX, including your use of, reliance upon, access to, or exploitation of ApolloDEX, or any part thereof, or any rights granted to you hereunder, whether the action is based on contract, tort, infringement of intellectual property rights or otherwise, unless it results from ApolloDEX B.V.’s intent or gross negligence.
16.3 To the maximum extent permitted by applicable law, in no event shall the aggregate liability of Apollo Fintech Ltd. and Stichting ApolloDEX (including any directors, employees, advisors and agents), whether in contract, warranty, tort, product liability, or any other theory, arising out of or relating to the use of, or inability to use, ApolloDEX or to these Terms exceed the fees paid by you to ApolloDEX during the twelve (12) months immediately preceding the date of any claim giving rise to such liability.
16.4 You agree to defend, indemnify and hold harmless Apollo Fintech Ltd. (and each of their directors, employees, agents and affiliates) from any claim, demand, action, damage, loss, or expense, including attorneys’ fees, arising out or relating to (i) your use of, or conduct in connection with, our Services; (ii) your violation of these Terms; or (iii) your violation of any rights of any other person or entity. If you are obligated to indemnify us, we will have the right, in our sole discretion, to control any action or proceeding (at our expense) and determine whether we wish to settle it.
17. General Provisions
17.1 These Terms are governed by Hong Kong law. We reserve the right to unilaterally amend the Terms at any time. Any claims or disputes are settled in the competent courts in Hong Kong.
17.2 We may at any time subcontract or assign any of its rights and obligations under these Terms or in relation to the Services or the use of ApolloDEX to any other third party. You cannot assign any of your rights and obligations under these Terms to a third party without our prior written consent.
17.3 All notices required to be sent to ApolloDEX under these Terms should be sent via email to support@ApolloDEX.io. All notices to you will be sent via email to the email address set out in your account.
17.4 ApolloDEX does not directly buy and sell cryptocurrencies from you. Therefore, you cannot claim any cancellation rights.
17.5 ApolloDEX will do its utmost best to be operational twenty four (24) a day, seven (7) days a week, but can never guarantee to be fully operational at any time. Planned maintenance will be announced at least twenty four (24) hours in advance.
17.6 ApolloDEX will not make any statements about the expected price of cryptocurrencies. If a ApolloDEX employee does make a statement regarding the price of cryptocurrencies, then their statement is a personal opinion from which no rights can be derived.